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Terms & Conditions

Opening Hours:

We are open 24 hours a day, 365 days a year.

Hire Charges:

We have a 2 hour minimum hire charge in Edinburgh.

Vat is charged at 20% - Vat Number: 120 1238 79

Hours and transfers calculated garage to garage except where subject to specific quotations.

Bank/public holidays: 25% surcharge.

50% surcharge 25th & 26th December and 1st & 2nd January 50% surcharge.

For hours hired between 01.00am and 05.00am there is a 25% added surcharge.

Booking/Cancellation Charges:

All bookings must be paid in full before the hiring commences, unless stated otherwise.

Any extra hours will be settled at the end of the hire.

When any vehicles are booked by anyone those vehicles then become unavailable to anyone else on the days and times booked so please note we then have to turn away any other requested bookings for those booked vehicles so all monies paid are non refundable.

Vehicles:

We reserve the right to change any car booked as long as we provide the same standard of car. The Company reserves the right to sub contract to other companies should the need arise.

Invoices/Account Charges:

Invoices will be sent out on a weekly basis and payment is respectfully requested within 28 days.

No Smoking:

We reserve the right to adopt a no-smoking policy in our cars. This applies to both driver and passengers.

Passenger Behaviour:

We reserve the right to refuse travel to anyone that causes disruption, or endangers our drivers or passengers.

Delays:

We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties such as ferry companies, hotels or any other third party contracted on your behalf.

Flight delays:

Clients will understand that where flights are delayed beyond two hours, additional charges will be incurred. This will be at the rate of £25 per hour all inclusive. Where delays are greater than two hours, we request clients to contact Mr Butler to rebook on (077-650-44085) as soon as possible. Rebooking will be on availability only. There are no refunds for cancelled flights.

Responsibilities:

We hold public liability, motor and business insurance and are responsible for all our own cars and drivers.

We do not accept responsibility for any theft or damage to goods except where such theft or damage was a direct action by one of Butler's Chauffeur Drive's employees.

We do not accept responsibility for bodily injury, sickness or death to any other person except where such injury, sickness or death is caused directly by a member of Butler's Chauffeur Drive's staff.