Terms & Conditions

Privacy: Butler’s Chauffeur Drive Ltd respect your privacy – we will never Email you unless it is regarding a transaction or enquiry or you have specifically requested details of our packages. We would never give away or sell any personal details to any third party regarding our customers.

* If you would like a copy of our Business data policy please email your request.

Opening Hours:

We work 24 hours a day, 365 days a year.

General hourly hire is 3 hour minimum hire in Edinburgh 4 hours out of Edinburgh base to base and direct transfers are based on miles starting from our base.

An extra charge of 20% will be added to transfers and hourly hire between 2330 and 0600 hrs to pay for drivers nightshift allowance.

Large events: Hourly rates are variable in and out of Edinburgh and hourly hire rates can be more for big events like golf tournaments. Hourly hire starts when cars leave EH28 8NQ and ends back at EH28 8NQ.

August: Due to the very high demand in August when the Edinburgh festival fringe is  on. Hourly hire rates and transfer rates may be subject to an increase.

Funeral car hire and wedding hire set rates in Edinburgh 3 hours minimum

Vat is charged at 20% – Vat Number: 120 1238 79

Hours and transfers calculated garage to garage except where subject to specific quotations.

50% surcharge 25th & 26th December and 1st & 2nd January 50% surcharge.

All bookings must be paid in full before the hiring commences, unless stated otherwise.

Any extra hours will be settled at the end of the hire.

Bookings:

All non-business bookings must be paid in full prior to the hire date with a credit or debit card or by bank transfer.

Most business bookings can be paid before or after the hire with a credit or debit card or by bank transfer.

Cancellations:

There will be a charge of 50% of the total if bookings are cancelled 48 hours before the hire and 100% of the total if bookings are cancelled 24 hours before the hire and on the day of the hire.

Vehicles:

We reserve the right to change any car booked as long as we provide the same standard of car. The Company reserves the right to sub contract to other companies should the need arise.

Invoices/Account Charges:

Invoices will be sent out on a weekly basis and payment is respectfully requested within 28 days.

No Smoking:

We reserve the right to adopt a no-smoking policy in our cars. This applies to both driver and passengers.

Passenger Behaviour:

We reserve the right to refuse travel to anyone that causes disruption, or endangers our drivers or passengers.

Delays:

We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties such as ferry companies, hotels or any other third party contracted on your behalf.

Passenger Delays:

Please note we monitor all flights and all our drivers will not go in to terminal until flight lands. Once the driver arrives in to terminal the transfer rates given on your booking are based on no more than 1 hours waiting time.

 

MEET & GREET AIRPORT TERMINAL PICKUPS

Due to the high increase in parking charges set by the airport, we are keen to reduce the cost to our clients. For this reason, our drivers do not enter the terminal until 15 minutes after UK flight lands or 20 minutes for international arrivals. If for some unlikely reason you do arrive before the driver, please call his mobile. 

Any hours over 1 will be charged an extra

£40 per hour plus parking plus vat Lexus Es.

£60 per hour plus parking plus vat Mercedes Sclass.

£45 per hour plus parking plus vat Mercedes Vclass or VW People carrier.

£70 per hour plus parking plus vat Range Rover.

£48 per hour plus parking plus vat Land Rover Discovery.

City departure pickups:

Any waiting time over 30 minutes from booked pickup time will be charged the transfer rate given plus per hour plus vat.

£40 per hour plus parking plus vat Lexus Es.

£60 per hour plus parking plus vat Mercedes Sclass.

£45 per hour plus parking plus vat Mercedes Vclass or VW people carrier

£70 per hour plus parking plus vat Range Rover.

£48 per hour plus parking plus vat Land Rover Discovery.

Responsibilities:

We hold public liability, motor and business insurance and are responsible for all our own cars and drivers.

We do not accept responsibility for any theft or damage to goods except where such theft or damage was a direct action by one of Butler’s Chauffeur Drive’s employees.

We do not accept responsibility for bodily injury, sickness or death to any other person except where such injury, sickness or death is caused directly by a member of Butler’s Chauffeur Drive’s staff